Returns & Refund Policy
Last Updated: July 12, 2026
At Amish First Furniture, every piece of furniture is handcrafted to order by skilled Amish craftsmen using premium American hardwoods. Because your furniture is built specifically for you, our return and refund policies differ from those of retailers who sell mass-produced, warehouse-stocked furniture.
Our commitment is simple: if there is ever a problem with your order, we will work diligently with you and the builder to make it right.
Custom Built Furniture
Nearly all furniture sold by Amish First Furniture is custom built after your order is placed.
Your selections—including wood species, stain color, size, hardware, upholstery, and other custom options—are made specifically for you before production begins.
Because of the personalized nature of these products, most purchases are considered custom orders.
Order Cancellations
Please refer to our Purchase & Cancellation Policy for complete details regarding order cancellations.
Generally:
- Orders may be cancelled before production begins, subject to any applicable processing fees or builder charges.
- Once production has started, custom furniture orders typically cannot be cancelled.
Returns
Because our furniture is handcrafted specifically for each customer, we generally cannot accept returns due to:
- Change of mind
- Personal preference
- Color preference
- Wood grain variation
- Natural characteristics of solid wood
- Customer measurement errors
- Ordering the incorrect size or configuration
We encourage customers to carefully review all dimensions, wood selections, finish colors, and customization options before placing an order.
Natural Characteristics of Solid Wood
Every piece of Amish furniture is crafted from genuine solid hardwood.
Natural variations are not defects and should be expected, including:
- Unique grain patterns
- Mineral streaks
- Color variations
- Character marks
- Knots (when applicable)
- Seasonal wood movement
These natural characteristics make every piece one of a kind and are part of the beauty of handcrafted furniture.
Damaged Deliveries
Please inspect your furniture carefully upon delivery.
If you notice visible damage:
- Note the damage on the delivery receipt whenever possible.
- Take photographs of both the packaging and the damaged furniture.
- Contact Amish First Furniture within 48 hours of delivery.
We will work directly with the builder and delivery company to repair or replace damaged items as quickly as possible.
Manufacturer Defects
If your furniture arrives with a manufacturing defect or workmanship issue, please contact us immediately.
Whenever possible, we will coordinate with the builder to:
- Repair the product
- Replace damaged components
- Replace the entire product if necessary
Our goal is always to resolve any issue quickly and fairly.
Missing Parts or Hardware
If your order is missing hardware, accessories, or components, please notify us within 7 days of delivery.
Replacement parts will be ordered from the builder and shipped as quickly as possible.
Refunds
Approved refunds will be processed using the original payment method whenever possible.
The amount and timing of any refund depends on:
- The reason for the refund
- The stage of production
- Builder policies
- Shipping status
Please allow 5–10 business days after approval for refunds to appear on your account, depending on your financial institution.
Non-Returnable Items
The following items generally cannot be returned:
- Custom-built furniture
- Custom dimensions
- Special-order finishes
- Customer-requested modifications
- Clearance or closeout merchandise
- Items damaged due to misuse, neglect, improper assembly, or normal wear
Warranty Assistance
Many of our Amish builders stand behind their craftsmanship with manufacturer warranties.
If a warranty issue arises, Amish First Furniture will gladly assist you in working directly with the builder to obtain replacement parts, repairs, or warranty service when applicable.
Our Commitment
Our reputation is built on honesty, craftsmanship, and exceptional customer service.
If something isn't right, we encourage you to contact us. While every situation is unique, we are committed to working with our customers and our builders to find fair and reasonable solutions.
We believe that purchasing handcrafted Amish furniture should be an enjoyable and rewarding experience from beginning to end.
Contact Us
If you have any questions regarding returns, refunds, warranty service, or your order, we're here to help.
Amish First Furniture
📧 Email: info@amishfirst.com